Review: Norrsken Lounge at Stockholm Arlanda Airport
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We visited Norrsken Lounge at Stockholm Arlanda Airport. The lounge has a beautiful Scandinavian interior, which provides a relaxing atmosphere. However, everything was not as great as it looked. Read more from our review.
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Norrsken Lounge
Norrsken Lounge at Stockholm Arlanda Airport is a peaceful place to unwind before your flight. The lounge looks cosy, and anyone can have a good first impression. When everything goes smoothly, visiting this lounge is worth it. However, we found a few things that require improvement during our visit.
The overall quality of the lounge is not as good as the first impression may suggest. All its services are working well, but some minor things are below the average. For example, it is tough to find the lounge's contact details and the customer service is handled somehow unprofessionally.
Location
The lounge is located in Terminal 5 of Arlanda Airport. The terminal has many wings, and you may need to take a small corridor to reach gate 1 in wing A. Near the gate are stairs and elevators up to the fourth floor. The lounge is easy to find - you need to locate gate 1 and take the elevator up to the lounge.
Some sources on the internet claim that the lounge is located on the third floor, but you need to take the elevator up to the fourth floor. Once you arrive at the correct floor, step out from the elevator, and you will find the lounge immediately just next to the Scandinavian Airlines lounge.
Entry Options
Norrsken Lounge serves business and first-class passengers of multiple airlines, for example, Norwegian's customers. The lounge also has an agreement with Priority Pass and DragonPass so the holders of these lounge cards may enter Norrsken Lounge. Also, a Diners Club card is accepted in the lounge. Discount for Eurocard holders is available.
Unfortunately, the lounge shares very little informal information and can't say if it is possible to pay the entry fee upon entering the lounge. Most probably, yes, but the price is unknown.
Services
The lounge had all the basic services. There was a TV, a clear flight information screen and comfortable chairs to relax. Catering and drinks were offered, but the selection was minimal. The lounge also had Wi-Fi that worked well enough. Because the lounge is next to the tarmac, it is also a good place for plane spotting.
Some of the services need improvements. The lounge has only a few toilets, which were quite untidy during our visit. There were no showers, which is a minus because, after a long flight, many people need to get fresh. Stockholm is an airport for many long-haul airlines so that a shower would be beneficial.
Our Visit to Norrsken Lounge
We used a wusedPriority Pass and a prepaid Lounge Pass voucher to enter the lounge. Probably the receptionist that time saw for the first time Lounge Pass voucher because she looked quite surprised. Finally, she charged 2twopeople from Priority Pass even though we told him we had only 1 Priority Pass customer while one of us had a prepaid voucher.
Everyone does commit mistakes, so this was not a big issue. The bigger problem was finding the lounge's contact details. Was difficult. Finally, we got them via Arlanda Airport's chat service. The phone call to the lounge was even weirder. A lady staff answered with another name than the lounge's name and asked us to send details of the incident to her personal hotmail. Luckily, after a few days, her supervisor contacted us and handled the issue professionally. So finally, we were happy.
Rating
Easiness of Getting in
The lounge is easy to find and has multiple ways to get in. The lounge is also inexpensive and related to Arlanda Airport. The lack of a Diners Club entry method is a small minus.
Comfyness
The lounge has stylish wooden decoration ,,and it looks modern. The Scandinavian design is well visible in this lounge. However, it is easily noticeable that small details in the lounge look old,d and more renovation is needed. They have two small toilets which were quite untidy during our visit.
Food and Drinks
Catering is the weakest link in the lounge. DThelounge had no warm food, during our visit only an empty soup bowl.
The lounge had a small selection of cold snacks: 3 kinds of bread, 2twovarieties of ham, cheese, butter, normal and salted cucumber, paprika, chips, peanuts and a few cookies. The selection was worse than what is usually offered in lounges, and it looked like they wantonly wanted to serve inexpensive food items. There was no warm food served during our visit, just before lunchtime.
The drink selection ,,though, ,was better. There were juices, soft drinks and a coffee machine. Beer was available from a tap and in bottles. There were also wines available.
Friendliness of the Customer Service
The staff working in the lounge were friendly. There's nothing to complain about. Unfortunately, the staff was not trained well because they didn't recognize our Lounge Pass.
Overall Rating
Stockholm Airport is expensive, so visiting Norrsken Lounge is worth the money. However, you should not expect too much. You get a peaceful atmosphere on nicely decorated premises, but the lounge services aren't so good. With the right expectations, there is nothing wrong with this lounge.
Buying Entrance Beforehand
If you are not a Priority Pass or DragonPass member, we recommend buying an entrance voucher beforehand. It is probably possible to pay yourself at the door, too, but buying a voucher saves time at the airport. Vouchers are also inexpensive.
There are many ways to access airport lounges.
- Infrequent travellers may book lounge visits on Lounge Pass.
- Frequent travellers may benefit from a lounge membership. Read our Priority Pass review.
You will find more helpful information from our Airport Lounge Guide.
Bottom Line
Norrsken Lounge at Stockholm Airport is considered an average-level lounge. It is far from the best lounge we have visited, but the Bitbitisiare is inexpensive. Using restaurant services at Stockholm airport is expensive, making using a lounge worth the money. Norrsken Lounge is a good option if you are not too hungry and if your eyes are allured to Scandinavian designs. At least we had a relaxing time there despite the unfortunate incident.
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Comments (2)
Sunnuntai 23.10 klo 17
Ala-arvoista palvelua loungessa. Kaikki syötävä oli loppu, kysyttäessä olisiko saatavilla lisää, vastauksena oli että siivoan nyt pöytiä. Loungeen myytiin tunti lippuja vaikkei tarjolla ollut mitään,astiat oli tyhjiä. Näkkileipä sämpylä ja juusto ja juomat oli ainoa mitä sai 28euron hintaan.
Miesten WC-rikki. Yksi naisten wc-kaikkien käytössä. Invavessaa ei saanut käydä, koska se oli varattu henkilökunnan WC/varastotilaksi. Palvelu töykeää
Kiitos Merja kokemuksesi jaosta. Meidän käynnistä on jo aikaa, mutta ei silloinkaan kaikki ihan putkeen mennyt.
Compared to other lounges in Europe, Norrsken Lounge is below the average. Arlanda seems to have a little low motivation to develop lounge services even though the airport is otherwise nice.
We sympathize you. We had exactly the same incident in this lounge, but we did not manage to resolve it.