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Review: Plaza Premium Lounge at London Heathrow Airport Terminal 2

Plaza Premium Lounge at London Heathrow Airport
Plaza Premium Lounge at London Heathrow Airport is a high-quality business lounge where you can relax before your flight. The lounge offers you drinks and food in a cosy atmosphere.

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London Heathrow is the busiest airport in Europe. A good lounge is really valuable when you need some space to calm down. Plaza Premium Lounge at Terminal 2 is one of the best lounges in London Airports. Read our reader's review about this cosy business lounge.

A Lounge to Hide from Snowstorm in London Heathrow

Our Austria-based reader was returning from his weekend getaway in London when an unlucky event happened: A snowstorm at London Heathrow stopped almost all air traffic and his flight was among those delayed for about 24 hours.

Despite this, it was great to hear that British Airways took responsibility by arranging for him a hotel and meals as the EU261 directive regulates. Everything went well with this compensation package only small problems with the last supper. Finally, on his way back to Vienna, he visited Plaza Premium Lounge at the London Heathrow Airport Terminal 2. This review is based on his experiences there.

The Location of Plaza Premium Lounge

Plaza Premium Lounges are located in different terminals at London Heathrow Airport. You can find the company's lounges in the Terminal 2 departure and arrival areas, in the Terminal 3 arrival area, in the Terminal 4 departure and arrival areas and also in the Terminal 5 departure area. This review is about the lounge in the Terminal 2 departure area of London Heathrow Airport.

The lounge can easily be found just by following signs at the airport. It is located after the security check near the Transfer area at level 4. At the time of this writing, the opening times are from 5 a.m. to 11 p.m. Please check for updated information from Plaza Premium website regarding their opening times.

If you are flying out from terminal 3 we recommend you to read also our review of No1 Lounge in terminal 3.

In London there are 6 different airports and all of them have their lounges. The selection is huge. Plaza Premium Lounges exist in many airports and terminals.

Services in Plaza Premium Lounge

As lounges usually do, also Plaza Premium Lounge has all basic services. There are comfortable chairs, TVs and flight information. Customers can eat from the complimentary buffet and many drinks are included. There is a shower and Wi-Fi is available in the lounge.

All basic services are complimentary but there are also a few paid services. The lounge offers for example massage and bedrooms as extra services.

Experiences and Our Reader's Rating of the Lounge

In this part we are describing how our reader from Austria has rated Plaza Premium Lounge at Terminal 2 of London Heathrow Airport.

Comfort in the Lounge

The atmosphere and decoration in the lounge were pleasant and cosy. There was dim but elegant lighting. Background music made the lounge feel relaxing. Together these small things made our reader feel he is in a better class lounge than he was.

Cosy chair at Plaza Premium Lounge at London Heathrow Airport
Lightning in the lounge was dim and there was quiet background music. These things together with a soft chair give you a chance to unwind. All photos in this article are copyrighted by our readers from Austria.

Catering - Warm and Delicious Food

The food was delicious and the selection was wide. There were many warm courses (for example soup, meatballs, creamy chicken, fried vegetables and potatoes, sandwiches, rice and spaghetti). It is quite uncommon that business lounges have this good selection. The selection was so diverse that eating lunch or dinner in the lounge was a good idea. No need to crave additional foods from any restaurant afterwards.

Food buffet at Plaza Premium Lounge at London Heathrow Airport
Unlike many other business lounges, Plaza Premium Lounge offers a warm buffet meal.

Drink Selection

The drink selection included free soft drinks and juices from big containers. However, the alcoholic drink selection was not as good as the food selection. All alcoholic drinks need to be ordered from a bartender and the selection was small: probably only beer and white and red wines were complimentary. Strong alcohol seemed to be chargeable because there was a menu with prices. If having alcohol is not your only motivator to visit the lounge, complimentary beer and wine are sure enough with all soft drinks.


The lounge had normal restrooms which had been cleaned well. There were also showers but our reader did not use them. According to the lounge's web page, using showers costs extra.

Cleaning of tables and the main lounge area was slow. There were a lot of dishes on the tables and not enough staff to keep the lounge clean.

Overview of Plaza Premium Lounge at London Heathrow Airport
The first impression was that the lounge was clean. However, cleaning tables from dishes was somehow slow.

Extra Services

The lounge offered interesting chargeable extra services. There were single rooms where you could sleep between your flights. Another interesting way to spend your layover is to have a massage which can be purchased separately.

The exact prices of the extra services can be found on the lounge's home page.

Christmas tree at Plaza Premium Lounge at London Heathrow Airport
Christmas had come to the lounge. This corridor leads to a massage room. Massage is one of the paid extra services in the lounge.

Customer Service

The lounge staffs were customer-friendly.

Overall Rating

To sum up, the lounge was one of the best where our readers visited. The best part was the catering service and great atmosphere which made him consider the lounge to be above average.

Something that could be improved is the speed of cleaning and the drink collection. But shortly said, Plaza Premium Lounge is a really good lounge in London and worth visiting if the price suits you. It is difficult to find a better business-class lounge in London.

The Price of Plaza Premium Lounge

The price surely affects if you will visit the lounge.

According to the Plaza Premium Lounge web pages the normal entrance fee is 40 British Pounds and it includes only 2 hour's stay. If you want to stay longer, the fee will be 65 Pounds and the time limit is 5 hours. We admit, that the normal price is quite expensive, but there are cheaper ways to enter.

Entrance by Credit Cards

It is possible to enter the lounge with a Diners Club Credit card. That is how our readers made it. The price depends on your credit card's issuer but it will be probably much less than the normal price.

Another option is to enter by Priority Pass membership. Priority Pass can be purchased separately but it also comes with many credit cards. With Priority Pass the price of one lounge visit becomes much cheaper than the normal price. You can read more from our Priority Pass review.

There are many good Priority Pass Lounges at London Heathrow. You can find the full list from Priority Pass web pages.

Inexpensive and Good Lounges at London Heathrow Airport via Lounge Pass

Another way to enter the Plaza Premium Lounge is to buy a prepaid voucher from Lounge Pass. The price will be about 45 British Pounds which is almost the same as the normal price. But the voucher includes a 3-hour stay instead of a 2-hour stay. If you visit lounges often we recommend Priority Pass to keep costs lower.

If 45 Pounds for a lounge visit sounds expensive, please check Lounge Pass for other options. They sell also cheaper vouchers to other lounges in London and worldwide. There are many good lounges at London Heathrow Airport at a cheaper rate.


There are many ways to access airport lounges.

You will find more helpful information from our lounge guide.

Bottom Line

Are you often travelling via London? What is your favourite lounge there? Share your experiences below.

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Destination: United Kingdom

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