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Review: Sheltair Lounge at Paris CDG Airport

  • By Finnoy Travel
  • Updated: 10/30/19 | May 25, 2019
Bread table of  Sheltair Lounge, Paris Airport
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Sheltair Lounge's bread table is somehow appealing with its nice wall design. Unfortunately, not much food options were offered by this lounge.

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Table of Contents

  1. Sheltair Lounge at Paris Charles De Gaulle Airport
  2. Where Sheltair Lounge Is?
  3. Operating Hours of Sheltair Lounge
  4. How to Get into Sheltair Lounge
  5. Sheltair Lounge's Price
  6. Our Rating
    1. The Easiness to Find the Lounge
    2. Comfyness
    3. Food and Drinks
    4. Friendliness of the Customer Service
    5. Overall Rating
  7. Bottom Line

Sheltair Lounge at Paris Charles De Gaulle Airport

Finnoy Travel had a connecting flight from Hong Kong to Helsinki via Paris Charles De Gaulle Airport (CDG). The said flight was booked via Skyscanner where the cheapest economy ticket was sold two months ago prior to this journey. We anticipated a long layover in Paris so we had decided to book a lounge there. Sheltair Lounge was the only reasonably located option when we knew to departure from the terminal 2D at CDG.

Sheltair Lounge Entrance

Wooden stairs leads up to the lounge infront of departure Gate D56.

Where Sheltair Lounge Is?

Sheltair Lounge in Paris Charles de Gaulle Airport (CDG) is located at the level 1 of the Terminal 2D after the security in front of the Gate D56. To get in, you need to take the stairs located across from the passport control booths. This lounge is accessible only to passengers who are departing from the Terminal 2D to Schengen area.

Operating Hours of Sheltair Lounge

The lounge is open from 5:30 to 21:00 daily.

Sheltair Lounge inside

The lounge was almost empty during our visit at 11am.

How to Get into Sheltair Lounge

Access to Sheltair Lounge at CDG Airport can be booked via online platforms such as Lounge Pass like we did. Priority Pass and Diner's Club membership card holders can also access this lounge. However, DragonPass, Lounge Key, and Lounge Club are not accepted.

If you are a frequent traveller, we recommend you to buy a yearly lounge membership with Priority Pass.

Sheltair Lounge's Price

We bought a single lounge pass to this lounge as soon as we knew after the flight booking that we have a long layover on the return flight from Hong Kong. A decision to purchase one-time lounge pass was to guarantee a seat during our layover. The online rate on Lounge Pass was GBP 26.00 for 3 hours stay. You can also pay the entry fee at the front desk for 30 euros per person but booking in advance will secure your entry during busy hours.

Our Rating

The Easiness to Find the Lounge

The lounge is easy to locate by following information signs. Only that for first time visitors, it might not be so easy to notice where the stairs leading to this lounge are when there is a big crowd of passengers at the nearby gates. As there is only a quite small dedicated path leading to the stairs up to the lounge. Luckily one airport personnel provided us help to locate the lounge.

Sheltair Lounge entrance

The way to the lounge is not easily visible when large crowd of passengers at the passport control are blocking the way as seen in this photo.

Comfyness

Sheltair Lounge toilet

The toilet is poorly maintained, with long stairs to walk down to be able to access it. The worst thing, no towelling for drying hands.

The lounge was not busy at all during the time of our visit. Actually, there were lot of free seats. Chairs were comfortable and appeared clean in some areas but leather chairs up near the entrance just stink. Generally the lighting was good. The toilets were poorly maintained with nowhere to dry up hands. The close proximity of the lounge to the departure both has positive and negative sides. For example, the noise is heard easily from the big crowd of passengers who were lining up downstairs.

The lounge had free WiFi, newspapers and magazines and a flight information monitor. However, power sockets were not available in many seating places.

Sheltair Lounge seats

There were many open seats to choose from. Tables and chairs were arranged somehow in a disorganized manner.

Food and Drinks

This is the weakest link of this lounge. They have very limited food and drinks. Only breads, croissants, ham and cheese, yogurt, fruit salad and potato chips were the options to choose from. Not any warm food, vegetable salad or fresh fruits served.

Sheltair Lounge foods

Only limited food selection was available at the lounge. Definitely not satisfying for too hungry customers. And notice the stinky sofa (this is near the entrance).

Drinks included canned soft drinks and fruit juices. Alcoholic beverages were canned beers but not wines. The lounge had also a coffee machine. This is so far one of the lounges with the worst selection of foods.

Sheltair Lounge fridge

Sheltair Lounge had canned colas and beers, fruit juices available. No wines offered but strong alcohols instead.

Friendliness of the Customer Service

Once we get in to this lounge, the desk was unattended and finally after waiting some time, a lone lady receptionist who appeared stressed let us in upon checking our lounge pass. She seemed to ignore incoming telephone calls at the reception desk while unable to paint any smile on her face while serving customers. It maybe due to lack of staff because oftentimes too she had to leave her own post doing something else.

Sheltair Lounge reception dek

The reception desk was left unattended upon our entry and it was the same situation in between, including the time when we exited the lounge, no staff was visible at the desk.

Overall Rating

Sheltair Lounge potato chips

Potato chips in addition to only breads were just a disappointing food offer at this lounge.

Sheltair Lounge is so far the worst airport lounge we have been to. Hardly any food on offer and no staff around is a big factor for a poor rating. Minimal food and drink choice and the leather chairs up near the entrance just stink! The bathroom is in need of a serious deep clean and no toweling to dry your hands.

Sheltair Lounge signage

Almost next to a wall, a signage of the lounge is easily blocked by standing crowd. A small lane leads to the stairs up to the lounge.

We recommend you to buy an inexpensive lounge entry on Lounge Pass.

Bottom Line

Sheltair Lounge is overdue for an upgrade to its range of services. To sum up, this lounge is missing friendly customer service, should improve their food selections and their toilet cleanliness! Absolutely these are some practical reasons why it was almost empty during busy hours at CDG. Many other lounges which we have visited in smaller airports are even a lot better than Sheltair Lounge in terms of food selections and service level.

Have you visited Sheltair Lounge at CDG? Let us hear how was your visit to this lounge? You may leave your comment/s below.

Would you like to have more information about airport lounges. We have also written the Ultimate Guide to Airport Lounges. Check it to learn the best ways to get in.

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