Review: Sheltair Lounge at Paris CDG Airport

By Ceasar Cotting
25 May 2019 - 6 min read

The bread table at Sheltair Lounge is appealing, with its nice wall design. Unfortunately, this lounge does not offer many food options.

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For the first time, we are giving the worst rating for an airport lounge: the Sheltair Lounge, located in Terminal 2D of Paris Charles De Gaulle Airport. The primary reason for this rating is the poor food selection. Read more about why visiting this lounge is not worth the money!

Covered in the Article

Sheltair Lounge at Paris Charles De Gaulle Airport

Finnoy Travel had a connecting flight from Hong Kong to Helsinki via Paris Charles De Gaulle Airport (CDG). The flight was booked via Skyscanner, where the cheapest economy ticket was sold two months before this journey. We anticipated a long layover in Pari, so we decided to book a lounge there. Sheltair Lounge was the only reasonably located option when we knew to departure from terminal 2D at CDG.

Sheltair Lounge Entrance — Wooden stairs lead up to the lounge in front of departure Gate D56.

Where Sheltair Lounge Is?

Sheltair Lounge in Paris Charles de Gaulle Airport (CDG) is located at level 1 of the Terminal 2D after the security in front of the Gate D56. To get in, you must take the stairs across from the passport control booths. This lounge is accessible only to passengers departing from the Terminal 2D to the Schengen area.

Operating Hours of Sheltair Lounge

The lounge is open from 5:30 to 21:00 daily.

Sheltair Lounge inside — The lounge was almost empty during our visit at 11 am.

How to Get into Sheltair Lounge

Access to Sheltair Lounge at CDG Airport can be booked via online platforms such as Lounge Pass like we did. Priority Pass and Diner's Club membership card holders can also access this lounge. However, DragonPass, Lounge Key, and Lounge Club are not accepted.

If you are a frequent traveller, we recommend you buy a yearly lounge membership with Priority Pass.

Sheltair Lounge's Price

We bought a single lounge pass to this lounge as soon as we knew after the flight booking that we had a long layover on the return flight from Hong Kong. A decision to purchase a one-time lounge pass was to guarantee a seat during our layover. The online rate on Lounge Pass was GBP 26.00 for 3 hours stay. You can also pay the entry fee at the front desk of 30 euros per person, but booking in advance will secure your entry during busy hours.

Our Rating

The Easiness to Find the Lounge

The lounge is easy to locate by following information signs. Only for first-time visitors, it might not be easy to notice where the stairs leading to this lounge are when there is a big crowd of passengers at the nearby gates as there is only a quite small dedicated path leading to the stairs up to the lounge. Luckily, one airport personnel member helped us locate the lounge.

Comfyness

Sheltair Lounge toilet — The toilet is poorly maintained, with long stairs to walk down to access it. The worst thing is no towelling for drying hands.

The lounge was not busy at all during our visit. There were a lot of free seats. Chairs were comfortable and appeared clean in some areas, but leather chairs near the entrance. Generally, the lighting was good. The toilets were poorly maintained, and there was nowhere to dry up hands. The lounge's proximity to the departure has both positive and negative sides. For example, the noise is heard easily from the big crowd of passengers who were lining up downstairs.

The lounge had free Wi-Fi, newspapers, magazines, and a flight information monitor. However, power sockets were unavailable in many seating places.

Sheltair Lounge seats — There were many open seats to choose from. Tables and chairs were arranged somehow in a disorganized manner.

Food and Drinks

This is the weakest link of this lounge. They have minimal food and drinks. The options were Only pieces of bread, croissants, ham and cheese, yoghurt, fruit salad, and potato chips. No warm food, vegetable salad or fresh fruits are served.

Sheltair Lounge foods — Only limited food selection was available at the lounge. Not satisfying for too-hungry customers. And notice the stinky sofa (this is near the entrance).

Drinks included canned soft drinks and fruit juices. Alcoholic beverages were canned beers but not wines. The lounge also had a coffee machine. This is one of the lounges with the worst selection of foods.

Sheltair Lounge fridge — Sheltair Lounge had canned colas, beers and fruit juices available. No wines were offered, but strong alcohols were.

Friendliness of the Customer Service

Once we got into this lounge, the desk was unattended and finally, after waiting some time, the lady receptionist,t who appeared stressed,d let us in upon checking our lounge pass. She seemed to ignore incoming telephone calls at the reception desk and could not paint any smile on her face while serving customers. It may be due to a lack of staff because she often had to leave her post to do something else.

Sheltair Lounge reception desk — The reception desk was left unattended upon our entry, and it was the same situation in between. When we exited the lounge, no staff was visible at the desk.

Overall Rating

Sheltair Lounge potato chips — Potato chips, besides pieces of bread, were a dining food offer at this lounge.

Sheltair Lounge is the worst airport lounge we have been to. Hardly any food on offer and no staff around is a big factor for a poor rating. There are minimal food and drink choices, and the leather chairs near the entrance stink! The bathroom needs a deep clean and no towelling to dry your hands.

Sheltair Lounge signage — Almost next to a wall, a standing crowd easily blocks the signage of the lounge. A small lane leads to the stairs up to the lounge.

PRO TIP

There are many ways to access airport lounges.

Infrequent travellers may book lounge visits on Lounge Pass.
Frequent travellers may benefit from a lounge membership. Read our Priority Pass review.

You will find more helpful information from our Airport Lounge Guide.

Bottom Line

Sheltair Lounge is overdue for an upgrade to its range of services. To sum up, this lounge lacks friendly customer service, and should improve their food selections and toilet cleanliness! These are practical reasons why it was almost empty during busy hours at CDG. Many other lounges which we have visited in smaller airports are even a lot better than Sheltair Lounge in terms of food selections and service level.

Have you visited Sheltair Lounge at CDG? Let us hear how your visit to this lounge was. You may leave your comment/s below.

Tags: lounge, review, airport
Destination: France