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Review: Wizz Air - A Reliable Airline or a Purple Spark?

  • By Finnoy Travel
  • Updated: 08/24/19 | January 06, 2018
Wizzair boarding at Warsaw Airport
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Boarding Wizzair 's Airbus A321 at Warsaw Airport. This flight we had was really full but Wizz Air managed well and everything went smoothly.

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Table of Contents

  1. Low-cost Business Model of Hungarian Airline
  2. Pros Compared to Other Low-cost Airlines
    1. Extensive Route Network Especially in East Europe
    2. Prices Are Low
    3. Moderate Charges for Extra Services
  3. Cons to Wizzair's Low-cost model
    1. Airports Are Sometimes Far from Cities
    2. Strict Baggage Rules
  4. Wizz Discount Club
  5. Our Wizz Air Experiences
    1. Flights from Turku to Gdansk and Back
  6. The Rating of Wizz Air based on Our Own Experiences
    1. Fleet
    2. On-board Services
    3. Price Level
    4. Overall Experience
  7. Practical Advises for Flying with Wizzair
  8. Is Wizz Air a Good Airline?

Things change. After writing this Wizz Air review, Wizz Air has made some changes to their policies and the overall quality has lowered. Check what kind of problems their new baggage policy generates.

Low-cost Business Model of Hungarian Airline

More and more European flight routes are operated by low-cost airlines. One of them is Wizz Air, which may not be widely known airline for all travelers. The airline comes from Hungary and it concentrates on flying especially in East Europe. However, Wizz Air has also many routes elsewhere in Europe and it flies also to Middle East. If you are not yet familiar with this purple low-cost airline, you may be surprised how extensive route network it has. If you live in Europe, there is probably a city close to you where Wizz Air flies to.

The main hub of Wizzair is in Budapest Airport. There are also many secondary hubs including but not limited to Gdansk, Warsaw and Kiev. Wizzair's pricing model is based on the low-cost business strategy. Tickets are cheap but they include only flights. All other things must be paid separately. This is the classical low-cost business model.

Wizzair at Gdansk Airport

Gdansk is a hub of Wizzair. The airport is close the the city center of this beautiful city.

Safety of flying is always important. Statistically Wizzair has a great safety record and that is a sign that they are operating professionally. We consider them to be a safe airline but flying always has its risks.

Pros Compared to Other Low-cost Airlines

Ryanair and Easyjet are probably Europe's most well-known low-cost airlines. What makes Wizzair better?

Extensive Route Network Especially in East Europe

One of Wizz Air's biggest advantage is the different route network. The airline flies to many East European cities where other low-cost airlines do not fly to. Wizz Air offers flights to East European cities which could be expensive to reach with traditional airlines. In addition they have many destination in the whole Europe with top destinations including Paris, Budapest, Barcelona, Bucharest, Milan, Stockholm and a lot more.

Wizzair Airbus A321 at Oslo Torp Airport

Not all Wizzair's destinations are in the East Europe. This Airbus A321 is waiting for people to board at Oslo Torp Airport. Unfortunatey Torp Airport is quite far from Oslo.

Prices Are Low

Wizz Air offers really cheap flights. According to our Wizzair experiences, you can fly almost 2000 KMs only with 20 euros. Of course it is not common to get that cheap tickets but it is possible. Ryanair may have inexpensive flight ticket offers as cheap as Wizz Air's.

Moderate Charges for Extra Services

Low-cost airlines are cheap as long as you do not buy too many extra services. Luckily Wizz Air has priced its extra services moderately.

Cons to Wizzair's Low-cost model

Airports Are Sometimes Far from Cities

Many low-cost airlines, including Wizz Air, are flying to small airports. These airports are cosy and you can pass through them really fast. Unfortunately they are often far from big cities so taking a bus or a train to the city may take much time and cost even more than your flight ticket. This is a common issue with many low-cost airlines. Wizz Air is not an exception.

Strict Baggage Rules

Wizz Air used to have really strict baggage rules but nowadays the rules are quite usual. You are allowed to take only one cabin luggage. It can weigh 10 kilograms and maximum size of 55 X 40 X 23 cm. Check-in luggage will cost more. By buying priority boarding you are allowed to take another small bag to the cabin.

Wizz Discount Club

Low-fare airlines normally do not have have bonus programs. Wizz Air however makes an exception with their discount club for their customers.

Wizz Air has WIZZ Discount Club that is meant for their frequent flyers. The club membership is not free. For basic membership you must pay 29,99 euros annually. Premium membership costs more. The advantage of the club membership is that you will get exclusive offers and normally at least 10 euros discount for every one way flight and also discount for baggage fees. Your companion will also get the said discounts.

Our Wizz Air Experiences

We have flown 4 flights with Wizz Air. Destinations have been Warsaw, Paris, Turku and Gdansk. All our flights have been operated without any problems. No delay or flight cancellations have occurred. In short term, everything has went safely and smoothly.

Flights from Turku to Gdansk and Back

Last December, we flow a short flight from Turku, Finland to Gdansk, Poland. The route took a little more than 1 hour.

Turku Airport is a small airport and our flight was the only one departing flight that time. We had made check-in online (at the airport it would cost) and everything at the airport went smoothly. We were offered a free check-in for our cabin luggage because the flight was almost fully booked. Unfortunately a customer before us was not that lucky and he had to pay an expensive price for his overweight luggage. So be careful not to take too heavy luggage with.

Wizzair plane at Turku Airport

December 2017, photo taken at Turku Airport. It was icy and peaceful. Our plane departed on time despite of winter conditions.

The Rating of Wizz Air based on Our Own Experiences

Fleet

Our flights were operated with Airbus A320 and A321 fleets. Planes seemed to be new and in really good condition. There was not much space inside the cabin but no-one expects low-cost airlines to have spacious cabins. Wizz Air's Airbus fleet is comfortable to fly with.

A cabin of Wizzair Airbus plane.

The cabin of an Airbus was simple but comfortable. It is not spacious but there was enough space even for tall people.

On-board Services

Low-cost airlines do not have free on-board service. Wizz Air has their in-flight cafe where you can buy snacks and drinks.

The selection was not that good but surely enough for short flights.

Price Level

All our tickets have been extremely cheap. Flying almost free has been great.

Overall Experience

Wizzair is not a luxury airline. If you keep in mind that you are flying with a low-fare airline with a really cheap ticket, you must be happy. You get what you have paid for.

There are some reviews circulating on the web that Wizz Air is often delayed. At least all our flights were operated in schedule. Surely some routes may be more sensitive for delays.

Practical Advises for Flying with Wizzair

Flying with Wizzair and flying with other low-cost airlines is a good choice if you just remember to follow the rules. Basically rules do not differ much between low-fare airlines.

Be careful with your luggage size and weight. Avoid buying check-in luggage because it costs much unless you really need to bring such important stuffs with you. Basically one hand luggage must be enough for a short holiday. Only 1 piece of cabin luggage is allowed and Wizz Air is really strict about this policy. If you need another small bag inside the cabin, buy inexpensive Priority Boarding option because it includes an extra small cabin bag.

Do check-in online. Doing it at the airport will cost a lot more.

Join WIZZ Discount club if you plan to fly more than one Wizzair flight in a year. Remember that your companion also gets the discount. When a couple is flying a return flight, the discount is usually 40 euros but the annual membership fee is only 29 euros. So the club is worth the money.

Is Wizz Air a Good Airline?

We would say YES. Wizz Air is a really competitive airline in its low-fare category. We feel that they are more relaxed than their Irish competitor Ryanair.

A wing view from Wizzair plane

The view from Wizzair's plane during the descent to Warsaw was amazingly beautiful.

Check our Resources for Cheap Travelling page to learn how to book your Wizzair flights cheaply. Or check other Airline Reviews we have written.

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Travel Better and Safer

Reward yourself...

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Comments (8)

  1. If you only fly once or twice with WIZZAIR, read the web site and follow the rules you should have an uneventful flight and you would give it a good review. That is not what determines whether an Airline has good customer service. It is when things don't go to plan such as delays and cancellations. This is the situation where customer services counts in how the airline informs the passengers and how quickly they are compensated. WIZZAIR is poor on both counts in that tell lies and they make it difficult for you to claim compensation. Very arrogant call center. No ethics.

    Reply

    1. Jun 10, 2018 at 12:53 EEST Finnoy Travel / Niko :

      Thanks for the comment.

      It is true that the user experience may be totally different when you face problems. Unfortunately this is common with many airlines. For example we have just now cases open with Brussels Airlines and airBaltic because they have refused to co-operate.


      We have flown multiple flights with Wizz Air and more are coming. Our experiences naturally face how we have felt Wizz Air. We have been lucky not to have any challenges with them. We agree that solving problems may be difficult. There are many bad reviews of the airline on the web.

      It is important to keep your rights and complain about the airline if they break EU261 regulation. Airlines sometimes modify the truth and that's why it's always good to collect facts and evidences when something unexpected happens.

  2. WizzAir marketed a roundtrip flight from Iasi to Paris for $258 on their web-site. Right after the purchase, I noticed that my credit card was charged in Romanian lei for $319 for a roundtrip to Beauvais.
    Of course, I could not accept such unfair marketing practices, beacause I did plan a flight change at Charles De Gaulle airport. I did cancel the reservation a few hours after the purchase, hoping that WizzAir respects the 24 hours free and full refund regularion.
    Now, I am left without money in my bank accound $319 and without flight tickets for me and my mother. Sorry mom, but Wizz Air ruined our trip to Europe for this year.

    Reply

    1. Jul 18, 2019 at 21:10 EEST Finnoy Travel / Niko :

      Thank you for the comment.

      Sad to hear that you have had difficulties with the airline. Sometimes, it is really difficult to solve challenges with airlines. We have had some issues too with other airlines.

      It is a good idea to contact European Consumer Centre and ask for free assistance. They will help you with legal things.

  3. Sep 20, 2019 at 20:29 EEST Peter Veselinov :

    I did follow wizz air rules and read their policy before i bought a ticket . Their rules says we need to check in online within 48 hours before the flight. i did try to do so in the right time and their website either phone App didn't allow me to check in online. They are breaking their own rules charging me tripple more than a ticket cost . Wizz air stuff are very arrogant and useless on the airport .Even i arrived before 3 hours on the airport asking their stuff to assist and help me to login and check in online. For sure i will take futher actions against Wizz air having all evidence they did steal me 140 Euros for their fault.

    Reply

    1. Sep 20, 2019 at 21:47 EEST Finnoy Travel :

      Thanks for the comment.

      If you flew inside the EU we recommend to ask assistance from the European Consumer Centre. Of course they shouldn't charge extra if the check-in didn't work. Hopefully you get money back.

      Airlines' ground staff are sometimes arrogant. They are usually following the airline's policies. But sometimes they are way too strict.

  4. Sep 21, 2019 at 01:21 EEST Peter Veselinov :

    Wizz air policy says : Their rules are in duty for all Europian passport passengers . I presented to them New Zealand passport ( down under EU) . For sure this matter will go on future to solve the problem. Wizz air staff on the airports are not strict but they are very arrogant and they have to go back to primary school to learn the first lesson .

    Reply

    1. Sep 21, 2019 at 10:43 EEST Finnoy Travel :

      We have had problems with some airlines and we have learned that negotiating with airlines is normally useless. That is why escalating the case is the best solution. It is the way to get justice.

      Actually, I am not sure what is the right authority to complain if you hold non-EU passport. I think your national consumer support can give the first advice. If you are a resident in the EU, European Consumer Centre is a good starting point.

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