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Review: Wizz Air - A Reliable Airline or a Purple Spark?

  • By Finnoy Travel
  • Updated: 05/29/20 | January 06, 2018
Wizzair boarding at Warsaw Airport

Boarding Wizzair 's Airbus A321 at Warsaw Airport. This flight we had was really full but Wizz Air managed well and everything went smoothly.

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Table of Contents

  1. Low-cost Business Model of Hungarian Airline
  2. Pros Compared to Other Low-cost Airlines
    1. Extensive Route Network Especially in East Europe
    2. Prices Are Low
    3. Moderate Charges for Extra Services
  3. Cons to Wizzair's Low-cost model
    1. Airports Are Sometimes Far from Cities
    2. Strict Baggage Rules
  4. Wizz Discount Club
  5. Our Wizz Air Experiences
    1. Flights from Turku to Gdansk and Back
  6. The Rating of Wizz Air based on Our Own Experiences
    1. Fleet
    2. On-board Services
    3. Price Level
    4. Overall Experience
  7. Practical Advises for Flying with Wizzair
  8. Is Wizz Air a Good Airline?

Things change. After writing this Wizz Air review, Wizz Air has made some changes to their policies and the overall quality has lowered. Check what kind of problems their new baggage policy generates.

Low-cost Business Model of Hungarian Airline

More and more European flight routes are operated by low-cost airlines. One of them is Wizz Air, which may not be widely known airline for all travelers. The airline comes from Hungary and it concentrates on flying especially in East Europe. However, Wizz Air has also many routes elsewhere in Europe and it flies also to Middle East. If you are not yet familiar with this purple low-cost airline, you may be surprised how extensive route network it has. If you live in Europe, there is probably a city close to you where Wizz Air flies to.

The main hub of Wizzair is in Budapest Airport. There are also many secondary hubs including but not limited to Gdansk, Warsaw and Kiev. Wizzair's pricing model is based on the low-cost business strategy. Tickets are cheap but they include only flights. All other things must be paid separately. This is the classical low-cost business model.

Wizzair at Gdansk Airport

Gdansk is a hub of Wizzair. The airport is close the the city center of this beautiful city.

Safety of flying is always important. Statistically Wizzair has a great safety record and that is a sign that they are operating professionally. We consider them to be a safe airline but flying always has its risks.

Pros Compared to Other Low-cost Airlines

Ryanair and Easyjet are probably Europe's most well-known low-cost airlines. What makes Wizzair better?

Extensive Route Network Especially in East Europe

One of Wizz Air's biggest advantage is the different route network. The airline flies to many East European cities where other low-cost airlines do not fly to. Wizz Air offers flights to East European cities which could be expensive to reach with traditional airlines. In addition they have many destination in the whole Europe with top destinations including Paris, Budapest, Barcelona, Bucharest, Milan, Stockholm and a lot more.

Wizzair Airbus A321 at Oslo Torp Airport

Not all Wizzair's destinations are in the East Europe. This Airbus A321 is waiting for people to board at Oslo Torp Airport. Unfortunatey Torp Airport is quite far from Oslo.

Prices Are Low

Wizz Air offers really cheap flights. According to our Wizzair experiences, you can fly almost 2000 KMs only with 20 euros. Of course it is not common to get that cheap tickets but it is possible. Ryanair may have inexpensive flight ticket offers as cheap as Wizz Air's.

Moderate Charges for Extra Services

Low-cost airlines are cheap as long as you do not buy too many extra services. Luckily Wizz Air has priced its extra services moderately.

Cons to Wizzair's Low-cost model

Airports Are Sometimes Far from Cities

Many low-cost airlines, including Wizz Air, are flying to small airports. These airports are cosy and you can pass through them really fast. Unfortunately they are often far from big cities so taking a bus or a train to the city may take much time and cost even more than your flight ticket. This is a common issue with many low-cost airlines. Wizz Air is not an exception.

Strict Baggage Rules

Wizz Air used to have really strict baggage rules but nowadays the rules are quite usual. You are allowed to take only one cabin luggage. It can weigh 10 kilograms and maximum size of 55 X 40 X 23 cm. Check-in luggage will cost more. By buying priority boarding you are allowed to take another small bag to the cabin.

Wizz Discount Club

Low-fare airlines normally do not have have bonus programs. Wizz Air however makes an exception with their discount club for their customers.

Wizz Air has WIZZ Discount Club that is meant for their frequent flyers. The club membership is not free. For basic membership you must pay 29,99 euros annually. Premium membership costs more. The advantage of the club membership is that you will get exclusive offers and normally at least 10 euros discount for every one way flight and also discount for baggage fees. Your companion will also get the said discounts.

Our Wizz Air Experiences

We have flown 4 flights with Wizz Air. Destinations have been Warsaw, Paris, Turku and Gdansk. All our flights have been operated without any problems. No delay or flight cancellations have occurred. In short term, everything has went safely and smoothly.

Flights from Turku to Gdansk and Back

Last December, we flow a short flight from Turku, Finland to Gdansk, Poland. The route took a little more than 1 hour.

Turku Airport is a small airport and our flight was the only one departing flight that time. We had made check-in online (at the airport it would cost) and everything at the airport went smoothly. We were offered a free check-in for our cabin luggage because the flight was almost fully booked. Unfortunately a customer before us was not that lucky and he had to pay an expensive price for his overweight luggage. So be careful not to take too heavy luggage with.

Wizzair plane at Turku Airport

December 2017, photo taken at Turku Airport. It was icy and peaceful. Our plane departed on time despite of winter conditions.

The Rating of Wizz Air based on Our Own Experiences


Our flights were operated with Airbus A320 and A321 fleets. Planes seemed to be new and in really good condition. There was not much space inside the cabin but no-one expects low-cost airlines to have spacious cabins. Wizz Air's Airbus fleet is comfortable to fly with.

A cabin of Wizzair Airbus plane.

The cabin of an Airbus was simple but comfortable. It is not spacious but there was enough space even for tall people.

On-board Services

Low-cost airlines do not have free on-board service. Wizz Air has their in-flight cafe where you can buy snacks and drinks.

The selection was not that good but surely enough for short flights.

Price Level

All our tickets have been extremely cheap. Flying almost free has been great.

Overall Experience

Wizzair is not a luxury airline. If you keep in mind that you are flying with a low-fare airline with a really cheap ticket, you must be happy. You get what you have paid for.

There are some reviews circulating on the web that Wizz Air is often delayed. At least all our flights were operated in schedule. Surely some routes may be more sensitive for delays.

Practical Advises for Flying with Wizzair

Flying with Wizzair and flying with other low-cost airlines is a good choice if you just remember to follow the rules. Basically rules do not differ much between low-fare airlines.

Be careful with your luggage size and weight. Avoid buying check-in luggage because it costs much unless you really need to bring such important stuffs with you. Basically one hand luggage must be enough for a short holiday. Only 1 piece of cabin luggage is allowed and Wizz Air is really strict about this policy. If you need another small bag inside the cabin, buy inexpensive Priority Boarding option because it includes an extra small cabin bag.

Do check-in online. Doing it at the airport will cost a lot more.

Join WIZZ Discount club if you plan to fly more than one Wizzair flight in a year. Remember that your companion also gets the discount. When a couple is flying a return flight, the discount is usually 40 euros but the annual membership fee is only 29 euros. So the club is worth the money.

It is important to compare flight prices because they vary a lot. Find the best flight deals on Momondo.

Is Wizz Air a Good Airline?

We would say YES. Wizz Air is a really competitive airline in its low-fare category. We feel that they are more relaxed than their Irish competitor Ryanair.

A wing view from Wizzair plane

The view from Wizzair's plane during the descent to Warsaw was amazingly beautiful.

Have a look also at our other Airline Reviews.

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Destination : Hungary

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Comments (28)

  1. Jun 10, 2018 at 12:43 EEST Nagy :

    If you only fly once or twice with WIZZAIR, read the web site and follow the rules you should have an uneventful flight and you would give it a good review. That is not what determines whether an Airline has good customer service. It is when things don't go to plan such as delays and cancellations. This is the situation where customer services counts in how the airline informs the passengers and how quickly they are compensated. WIZZAIR is poor on both counts in that tell lies and they make it difficult for you to claim compensation. Very arrogant call center. No ethics.


    1. Jun 10, 2018 at 12:53 EEST Finnoy Travel / Niko :

      Thanks for the comment.

      It is true that the user experience may be totally different when you face problems. Unfortunately this is common with many airlines. For example we have just now cases open with Brussels Airlines and airBaltic because they have refused to co-operate.

      We have flown multiple flights with Wizz Air and more are coming. Our experiences naturally face how we have felt Wizz Air. We have been lucky not to have any challenges with them. We agree that solving problems may be difficult. There are many bad reviews of the airline on the web.

      It is important to keep your rights and complain about the airline if they break EU261 regulation. Airlines sometimes modify the truth and that's why it's always good to collect facts and evidences when something unexpected happens.

  2. Jul 18, 2019 at 20:51 EEST Valeri Perov :

    WizzAir marketed a roundtrip flight from Iasi to Paris for $258 on their web-site. Right after the purchase, I noticed that my credit card was charged in Romanian lei for $319 for a roundtrip to Beauvais.
    Of course, I could not accept such unfair marketing practices, beacause I did plan a flight change at Charles De Gaulle airport. I did cancel the reservation a few hours after the purchase, hoping that WizzAir respects the 24 hours free and full refund regularion.
    Now, I am left without money in my bank accound $319 and without flight tickets for me and my mother. Sorry mom, but Wizz Air ruined our trip to Europe for this year.


    1. Jul 18, 2019 at 21:10 EEST Finnoy Travel / Niko :

      Thank you for the comment.

      Sad to hear that you have had difficulties with the airline. Sometimes, it is really difficult to solve challenges with airlines. We have had some issues too with other airlines.

      It is a good idea to contact European Consumer Centre and ask for free assistance. They will help you with legal things.

  3. Sep 20, 2019 at 20:29 EEST Peter Veselinov :

    I did follow wizz air rules and read their policy before i bought a ticket . Their rules says we need to check in online within 48 hours before the flight. i did try to do so in the right time and their website either phone App didn't allow me to check in online. They are breaking their own rules charging me tripple more than a ticket cost . Wizz air stuff are very arrogant and useless on the airport .Even i arrived before 3 hours on the airport asking their stuff to assist and help me to login and check in online. For sure i will take futher actions against Wizz air having all evidence they did steal me 140 Euros for their fault.


    1. Sep 20, 2019 at 21:47 EEST Finnoy Travel :

      Thanks for the comment.

      If you flew inside the EU we recommend to ask assistance from the European Consumer Centre. Of course they shouldn't charge extra if the check-in didn't work. Hopefully you get money back.

      Airlines' ground staff are sometimes arrogant. They are usually following the airline's policies. But sometimes they are way too strict.

  4. Sep 21, 2019 at 01:21 EEST Peter Veselinov :

    Wizz air policy says : Their rules are in duty for all Europian passport passengers . I presented to them New Zealand passport ( down under EU) . For sure this matter will go on future to solve the problem. Wizz air staff on the airports are not strict but they are very arrogant and they have to go back to primary school to learn the first lesson .


    1. Sep 21, 2019 at 10:43 EEST Finnoy Travel :

      We have had problems with some airlines and we have learned that negotiating with airlines is normally useless. That is why escalating the case is the best solution. It is the way to get justice.

      Actually, I am not sure what is the right authority to complain if you hold non-EU passport. I think your national consumer support can give the first advice. If you are a resident in the EU, European Consumer Centre is a good starting point.

  5. Nov 02, 2019 at 19:18 EET Rufai :

    Dear Travellers
    I'll give you a life time advice, never ever fly or deal with this rubbish airlines called WizzAir. They're absolutely the worst garbage air transporter on earth and employing the most rock bottom stupid staff & employees. They're monkeys on air. Don't let their low prices to fool you.


  6. Nov 24, 2019 at 23:05 EET Sasho :

    Wizzair is following Ryanair wich is very poor example..
    Wizzair start separating family.
    If a family book a flight, they will not give them seats together, Wizzair will give separate seats, if you want to stay together with your family or wife you need to pay extra money..
    So bed so stupid...
    IF YOU READ THIS MESSAGE PLEASE complain! Or don't pay them nothing extra they don't deserve it greedy Company


    1. Nov 25, 2019 at 06:12 EET Finnoy Travel :

      Hi Sasho, thanks for your comment. Unfortunately, it seems that almost budget airlines are trying to imitate the policies of each other like you said Wizzair following after Ryanair's rules. We agree that these low cost airlines deliberately want people who are travelling together to be sitted separately during flights while passengers find it a bad thing... It's all about business idea to squeeze a little more from passengers' pockets by asking them to pay for seat assignments. However, we have witnessed in many Ryanin flights where some passengers where shifting seats with other passengers to have seats next to their travelling companion. They have done this quickly while flight attendants are not noticing it. And you know what's next? Just a more pleasant flight while saving some pennies.

  7. Dec 03, 2019 at 21:06 EET Andrew Inverness Scotland :

    I used Wizzzair for the first time this year. I knew I was heading to Poland, Ukraine and Bulgaria and doing 6 flights over a 4 month period, I decided to buy the Wizzair Discount Club at 29.99 euro as it made sense to buy it, It saved me almost 60 euros on my flights.
    My Flights were:
    Aberdeen - Gdansk -Priority check-in - NO
    Gdansk - Kiyv Priority check-in - YES
    Kyiv -Gdansk Priority check-in - YES
    Gdansk - Aberdeen Priority check-in - NO
    Berlin - Varna Priority check-in - NO
    Varna - Berlin Priority check-in YES

    Good points: Every flight leaf on time and arrived early, cabins are bright and spacious, food choice to buy is pretty limited but not to expensive. Seat size on the A321, pitch 28 inches, width 18 inches. British Airways Euro Traveler on the A321 NEO pitch 28 inches, width, 27 inches. Wizzair gives you a bigger seat than British Airways who have really turned into a budget airline in Europe, you now have to pay for everything you eat and drink, just like Wizzair, Ryanair or Easyjet.
    Bad points: Charging people for Priority check-in and Priority boarding when only 50% of the airports provide it, often the priority boarding was shambolic, it was a free for all.
    Would I use Wizzair again? Yes Yes Yes, value for money, clean modern fleet of Airbus aircraft, great cabin crew who seemed to love their jobs. I go away again next month, but not with Wizzair, but Ryanair. I have until May until my Discount Club expires, I feel a trip to Romania is on the cards in April.


    1. Dec 03, 2019 at 21:25 EET Finnoy Travel :

      Hi Andrew,

      Thanks for sharing your experience with Wizzair. I strongly agree on your points. Also, for comparing Wizzair seats over British Airways, the former is a lot a more comfortable. Indeed, still worth the money to fly with Wizzair especially if Priority boarding is not a concern. Happy travels! Ceasar /Finnoy Travel

  8. Dec 06, 2019 at 11:03 EET Teodora :

    Worst company ever! Always having delays longer than 50 minutes! Always coming up with a different excuse of why they have the delay, everyone knows you are not paying the fee to the airport so u can leave on time! Start paying what is needed and stop wasting people’s time and money like this!


  9. Dec 06, 2019 at 11:13 EET Finnoy Travel :

    Hi Teodora, thanks for your comment. It's sad to hear that your flights with Wizzair has been consistently delayed. With this, we wish they'll improve their punctuality rating. Still, we wish you happy travelling!


  10. Dec 15, 2019 at 00:15 EET Michael Curran :

    14th December 2019.
    I have just booked a flight for 2 from Budapest to athens for January 11th 2020.
    As I completed the booking and at the same instant as my card was charged I window came up on Wizzair telling me my Mastercard was declined or zi had entered incorrect numbers.
    I tried phoning their helpline here in Athens but the do not operate at weekends.
    I am leaving in the morning for Dublin and there is no helpline there.
    Have I just lost my money or can I take some action.
    I have never had such a situation with Ryanair or other airlines.


    1. Dec 15, 2019 at 01:04 EET Finnoy Travel :

      Hi Michael,
      Sorry to hear about that incident. We recommend you to check once more your credit card transactions that indeed you got charged with said flight booking with Wizzair. In case, you were charged or no refunds made. Contact their helpline in different channels if the phone line is unavailable. We wish you got responded by the airline as soon as possible. Regards, Ceasar /Finnoy Travel

  11. Dec 15, 2019 at 01:07 EET Michael Curran :

    I will let you know if they reverse payment.


  12. Dec 15, 2019 at 03:37 EET Finnoy Travel :

    Thanks Michael. We wish that things will go well. Keep us posted.


  13. Dec 24, 2019 at 23:29 EET Ana :

    The cost of the wizzair tickets (both outbound and return for two passengers) was 260eur.
    The flight was cancelled on the night of departure. We were told that wizzair will give us a compensation of total 400eur per passenger (read carefully).
    After the cancelation, we booked another flight to our destination that was 180eur in total.
    We were paid only refund of 25eur per both passengers (YES, 25EUR!!!!) WITHOUT A COMPENSATION !!! ONLY 25 EUR.
    The staff was very rude when we contacted them telling us that if we are not satisfied with our 25eur, we can contact a lawyer (ironically said).
    We have lost a bunch of extra money for nothing, lost 2 night in Sofia and our vacation was ruined. NOT RECOMMEND!


  14. Dec 25, 2019 at 00:16 EET Finnoy Travel :

    Hi Ana, we really feel sorry to hear about this trouble you had with Wizzair. First of all, you and your travelling company shall be entitled to a compensation according to EU261 regulation PROVIDED that cancelation or such flight is not caused by extraordinary circumstances. The cancelation according to your statement, came so late. Can you provide us the reason why the flight has been canceled? We can then figure out and possibly give some advice what to do. Thanks


  15. Jan 25, 2020 at 11:15 EET Andy W :

    LAST TIME WIZZ AIR, even if I have to fly with 3 stops instead of direct.


    We have booked 4 full fare tickets 2 Adults 2 Kids (7,8).

    1) Online checkin did not work for us, so we arrived at the airport and had to pay 125,- Euros to checkin (CHECKIN FEE for CHECKING in on the Airport). We had to run to another terminal to pay this fee, and come back to show the receipt, otherwise no boarding passes?????

    2) According to ticket we were allowed to take 4 small bags. We have bought 4 small bags specifically for this trip with a maximum of 6 kg as described (same size as a backpack, but very small trollies). Nevertheless the weight and size didn't matter to checkin staff and they made us pay another 65 euros, since they were not a backpack and looked like trollies????
    For what reason does Wizzair have weight and size restrictions if they don't stick to it???????.

    3) Arriving at the Gate, without any seats assigned we went to the lady at the gate which was not a WIZZAIR EMPLOYEE (3 party Aircraft Handling Company), to tell us that the flight is OVEBOOKED and we will have to wait until the end with our 2 little kids to see if they can take us. The screen at the gate showed families with children have priority boarding (didn't look like).

    At the END only my wife was able to board the plane, and I was left behind with my two kids. The third party handling agent at the gate told us to leave the terminal and go outside to the 3rd party ticket counter to get alternative plans.

    This did dot happen since the had to booked another ticket online at the gate to catch a flight VIE-BCN-AGP, which airline was able to accept us at the gate with bags and without additional costs for checkin and luggage.

    I would highly recommend not flying Wizzair, this behaviour should not be tolerated from an airline against full fare paying passengers by law.


    1. Jan 25, 2020 at 11:54 EET Finnoy Travel :

      Thanks for the comment. Sounds like a very unpleasant experience.

      We recommend you to ask for the ticket, extra service refund and also fixed compensation at least 250 euros. You are entitled to these by EU regulations . Google about EU261 regulation. European Consumer Centre helps free of charge.

  16. Mar 09, 2020 at 10:04 EET Mennatullah Hendawy :

    Unfortunately, I see myself forced to write a negative review for my first and only experience with Wizz Air. If you are a traveller or enjoy visiting new cities please take 2 mins to read this:

    I had a flight from Berlin to Budapest on 6.12.2019, it was overbooked so I was denied boarding.

    I contacted the airlines in the next day and until today I didn’t receive the compensation as per the EU regulations. I was accused of not showing up at the counter to take the denied boarding form.

    This is not true because I showed up in the counter and was given back the check-in money in cash. In addition, I was granted a one night stay at the airport’s hotel and the officers clarified to me to claim the compensation online. So how can I not show up in the counter and take these?

    I understand that an overbooked flight can just happen but what is not accepted is to spend 40+ days sending several emails to get the compensation.

    At the moment I am not sure if this review will move something yet I think that when someone reads this will definitely think twice before booking with #Wizzair.



    1. Mar 09, 2020 at 15:46 EET Finnoy Travel :

      Thanks for the well formulated comment.

      Clearly, you are entitled to EU261 fixed compensation. You should contact European Consumer Centre for assistance. Sad that Wizz Air has treated you this badly.

      Hopefully you get the case solved in a good way.

  17. Mar 14, 2020 at 13:52 EET lubo georgiev :

    The worst company ever, staff are extremely useless, customer service double useless, bunch of incompetent people working for wizz air, total rubbish company, avoid using if you can. I bought return tickets for 2 passengers for 250£, want it to cancel the tickets to get refund 1 month before travel and wizz air asked me for 240£ cancellation fees, how stupid. no point at all, never use their service please. I wish Wizz air to bankrupt soon as possible. Companies like this should not operate at all. And also if you want to take your money they dont refund them to you they keep them in your wizz account to purchase another ticket which i find so stupid, if you ask for refund money should be transferred back to your card to use not in silly wizz air account. Never fly with this company.


    1. Mar 14, 2020 at 14:00 EET Finnoy Travel :

      Thank you for the comment.

      Sounds quite an annoying situation. Cancellation without a real refund.

      Unfortunately, this is how almost all airlines work. Cancelling economy tickets is really expensive. Quite often, not any money back. This is how they make business when fares are low.

      A travel insurance may help if there has been a good reason for cancelling the tickets.

  18. Jul 01, 2020 at 12:04 EEST Paula :

    Unbelievable.... flying to Heraklion on the 2nd July... I knew this was not going to happen on the 28th July due to Greeks not opening an Air Bridge... at 13.57 on 29th email saying “you need to go online and receive your boarding pass - 16.38 email advising “flight cancelled” - 17.42 email advising me to “Complete government coronavirus entry form for Greece ... have never used Wizzair and never ever will.....luckily I hadn’t booked accommodation or a hire car, those unfortunate passengers who had , would have lost all their money as the cancellation time was so near to departure.


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