Commercial co-operation: This article may contain affiliate links (marked with *). Clicking links is free but our partners may pay us a small commission. Please read co-operation policy to understand whom we refer.
Overview of Finnair
Finnair* is an airline from the land of Santa Claus and it has been founded in 1923. The airline has a good safety record and it has a reputation being a respected traditional airline.
Helsinki Airport is Finnair's hub. There are flight connections from Helsinki Airport to multiple destinations in Asia and a few connections to North America. In addition to long-haul flights, Finnair has numerous short-haul connections inside Finland and Europe. Finnair also serves many holiday destinations for Finnish travellers.
Finnair advertises to be the fastest connection between Europe and Asia. Finnair's passion is to create an image of high quality Finnish airline that is a little exotic especially for Asian travellers. We decided to write a Finnair review with one of our flights with them.
Our Flights to London and Back
Our flights were from Helsinki to London Heathrow and back. The route takes normally about three hours one way.
The outbound flight was operated by Airbus A320 plane and the flight back to Helsinki was operated by a brand new Airbus A350 plane. Finnair flights to Asia and North America are mainly flown by wide-body jets and also including London route. This is because Finnair transports many cargo between Helsinki and London.
We flew in Economy Class. Actually we had upgraded our inbound flight to Business Class but unfortunately Finnair had to downgrade us back to Economy Class accordingly because of operational reasons. The excitement to fly with Finnairs's Business Class turned out to be a bad surprise, the downgrading of our flight to Economy Class has been told us just right before the flight. We are still waiting for Finnair's response how they will compensate it.
Outbound Flight to London by Airbus A320
Our outbound flight from Helsinki to London Heathrow departed on a Sunday afternoon in September. The flight was operated by Airbus A320 plane which seemed to be in a good condition but the plane was not the newest one. The flight was almost fully booked.
As usual, there was some delay while landing to London because of traffic restrictions. The flight took a little more than three hours but it landed almost on time. Anyhow, the flight went smoothly
Inbound Flight to Helsinki by Airbus A350
When flying back to Helsinki, we felt really lucky. The flight was operated by a brand new wide-body jet Airbus A350. Finnair flies every now and then to London by Airbus A350 because there is a cargo hub in London.
The flight departed a little delayed but it landed to Helsinki almost on time. Everything went smoothly during the flight.
The Cabin of Finnair Airbus A350
The cabin was quiet and comfortable. It was really nice to notice that the plane's engines were not too noisy.
Because the plane was brand new, it was really clean and absolutely in a good condition. It had grey-white colour theme with a blue carpet. Seats looked light-built but they were as comfortable as economy seats can be.
The cabin had led lights whose colours can be changed. It felt spacious in the cabin and it was really bright inside. Toilets were big enough even for tall people.
Finnair has Economy and Economy Comfort travel classes. On routes between Asia and Helsinki, passengers have to pay more if they prefer to upgrade to Economy Comfort travel class. On the route from London to Helsinki there is no official Economy Comfort class but Economy Comfort seats are offered for free of charge to selected passengers. We were among these fortunate people.
The Economy Comfort seats seemed to be like just as any seats in Economy class. The only difference is that, there was plenty of space for legs.
All seats were equipped with a pillow and blanket. This is not the normal case in short-haul flights.
The Entertainment System of A350
As everyone can expect a new wide-body jet has an entertainment system. This was the case with this plane too.
Both Economy and Economy Comfort seats had a similar entertainment system. The screen was bright and moderately big. It was easy to be watched even on a bright day. The touch sensitivity of the screen was really good and the system was user-friendly overall. The user interface was intuitive. There was not any ordinary remote control but the touch screen was the only way to control the system.
However, the system had only a little content. It had many music channels but it was not possible to see song names beforehand or to choose a certain song. The movie selection was not that good either. For example, we did not find any Finnish movies that was quite disappointing.
The system included a nice navigation system. Tail and wheel cameras are providing live views outside the plane. Passengers can follow the movement of the plane real-time with the aid of these cameras. The entertainment system had ports for headphones and USB devices.
The Internet Connection of the Flight
Finnair's Airbus A350 and A330 planes have internet connectivity option. Unlike Norwegian Air Shuttle, Finnair charges for the internet connection. The connection is free only for Business class and Economy Comfort passengers for one hour. Finnair Plus Gold members can also avail freely said offer.
It is possible to buy internet connection for 1 hour, 3 hours or for the full flight duration. We bought a 3-hour internet connection subscription and it cost 11,95 euros.
We tried to pay by a credit card a few times before the system finally accepted it. The first attempts were unsuccessful without any reason. After the successful payment, the internet connection worked well enough for surfing and checking emails. There was nothing to complain about it.
Finnair's Cabin Crew
The cabin crew were professional. However, they could have been more friendlier by painting more smiles on their faces which was not the case during our flight.
On-board Service of the Flight
There was only free coffee, tea, blueberry juice and water. All other products cost and the selection was small. Many other high quality airlines are offering complimentary drinks and also snacks.
On Finnair's long-haul flights, there is a free in-flight service.
Price Level of the Ticket
Finnair tickets are not the cheapest ones but this airline has every now and then good offers. However, their promotional prices are not that competitive in contrast to low-fare airlines like Norwegian Air Shuttle.
Price to Quality Ratio
The overall quality of the flight is good but with complimentary service and more friendly staff, the rating would be much better. Finnair has branded itself as a quality airline but on-board service requires much improvemnt.
Final Words of Finnair Review
Have you flown with Finnair? You can comment below about your Finnair experiences. We would be happy if you share this article to your travelling friends or family.
You may also want to see our other airline reviews.
Visit Finnair for more information.
We are updating articles when we get new information. This article has been edited last time on 06/15/18.